Privacy Policy

Effective Date: 28/04/2024

 

Introduction

At Pegasus Peak, we highly value your privacy and are dedicated to safeguarding the confidentiality of your personal information. This Privacy Policy outlines our commitment to complying with the Australian Privacy Principles as stipulated in the Privacy Act 1988 (Cth). We strive to transparently communicate how we collect, utilize, disclose, and protect your personal information.

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Information We Collect

We may collect various types of personal information from you, including:

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• Contact Information: Such as your name, address, phone number, and email address.

• Health Information: Including medical history, current health conditions, treatment plans, and medication details.

• Billing and Insurance Information: Such as billing address, insurance provider, and payment information.

• Appointment Information: Date and time of appointments, reason for visit, and consultation notes.

• Communication Preferences: Your preferences regarding appointment reminders, newsletters, and promotional materials.

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We collect this information directly from you or your authorized representative, with your consent, and solely to facilitate physiotherapy services and related administrative functions.

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How We Use Your Information

We utilize your personal information for the following purposes:

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• Provision of Physiotherapy Services: To assess, diagnose, and treat your health conditions, and liaise with other healthcare providers involved in your care.

• Billing and Payment Processing: To process payments, submit insurance claims, and manage billing activities.

• Appointment Management: To schedule appointments, send reminders, and communicate changes to appointment times.

• Communication: To address inquiries, provide service updates, and distribute newsletters or promotional materials, if you opt in.

• Quality Improvement: To assess and enhance the quality of our services, including through patient satisfaction surveys and treatment outcome analyses.

• Legal and Regulatory Compliance: To adhere to legal and regulatory obligations, including recordkeeping, reporting, and responding to legal requests.

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Disclosure of Your Information

We may disclose your personal information to the following parties, as necessary for the aforementioned purposes:

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• Healthcare Providers: Including physicians, specialists, and other professionals involved in your treatment.

• Third-Party Service Providers: Such as billing companies and IT service providers assisting in service provision and administrative functions.

• Insurance Companies: For processing insurance claims and verifying coverage.

• Legal and Regulatory Authorities: In response to valid legal requests or as required by law.

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We do not sell or rent your personal information to third parties for marketing purposes.

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Security Measures

We employ reasonable measures to secure your personal information against unauthorized access, disclosure, or alteration. These measures include:

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• Physical Security: Securing our facilities to prevent unauthorized access to patient records.

• Technical Security: Implementing encryption, firewalls, and antivirus software to protect electronic data.

• Administrative Controls: Restricting access to personal information to authorized personnel and providing training on privacy and security protocols.

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While we strive to maintain the security of your information, please note that no method of transmission over the internet or electronic storage is entirely secure.

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Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon completion of its usefulness, we securely dispose of or de-identify your information to prevent unauthorized access.

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Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information and request corrections or updates to inaccurate or incomplete information.

• Withdrawal of Consent: Withdraw your consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice.

• Objection: Object to the processing of your personal information in certain circumstances, such as for direct marketing purposes or where processing is based on legitimate interests.

• Deletion: Request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

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To exercise these rights or submit a complaint regarding our handling of your personal information, please contact our Privacy Officer using the provided contact information.

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Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, or if you wish to exercise your rights regarding your personal information, please contact our Privacy Officer at:

Name: Pegasus Peak

Address: 4 Toolong Place, Horningsea Park

Phone: (02) 8783 9937

Email: PegasusPeak@outlook.com

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Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our privacy practices or legal requirements. Any material changes will be communicated by posting the updated version on our website or through other means of communication.

Last Updated

This Privacy Policy was last updated on the 28/04/2024.